It can always happen that something does not go as planned. We recommend that you first make your complaint known to us by emailing support@beamcardshop.com. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform: http://ec.europa.eu/odr.

We aim to handle your complaint within 14 days of receipt. If we need more time, we will let you know within that period.