Refund policy

Beam Return Policy


How to Request a Return

You can request a return via our Return Portal 

You must notify us through the return portal within 14 days of receiving your order if you wish to return it. After notifying us, you then have an additional 14 days to send the item back. We will refund the amount owed within 14 days of your withdrawal notification, provided we have received the product in good order.

All returns must be registered through our Return Portal before sending the item.
Once your request is approved, you’ll receive all necessary instructions to send your item back.

Please do not return your order to the address on your shipping label, this is our fulfillment warehouse, not our return facility.



Return Conditions

To be eligible for a return:

  • The item must be in the same condition as received, unopened, unused, and in its original packaging.

  • Your order number must be included inside or on the return package.

  • Sealed collectible items (such as booster packs, boxes, and similar products) can only be returned if the seal remains intact.

  • We may ask for a photo of the unopened box or products to verify the condition before processing your return.

Items returned without prior registration through our portal will not be accepted.


Right of Withdrawal

You have the right to cancel your order up to 14 days after the day you received it, without giving any reason. After cancelling, you have a further 14 days to return your product. You will then be refunded the full order amount, including the original (standard) shipping costs. Only the cost of returning the item from you to us is at your own expense; these costs are approximately €9,99 – €19,99 depending on your location — check your carrier's website for exact rates.

This applies to voluntary returns only. If your order arrived damaged, faulty, or incorrect, the return is free of charge: contact us and we will provide a prepaid return label. You should never pay return shipping for a problem on our side.


Return Shipping Costs

Customers are responsible for their own return shipping costs.
In our Return Portal, you can purchase a return label with track & trace. Beam Card Shop is not responsible for lost or delayed return shipments, so we recommend always using a tracked shipping method.

If you received a faulty, damaged, or incorrect item, we will cover the return shipping costs or provide a replacement at no extra cost.



Damaged, Missing, or Faulty Items

Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately via our contact page.
To help us resolve the issue quickly, please include a clear photo or video of the problem.
Without this, we may not be able to offer a full refund or replacement.



Exclusions

We cannot accept returns for:

  • Opened, incomplete or unsealed products (including booster packs, booster boxes, and other sealed collectibles)



Condition of the product / reduction in value

During the withdrawal period, please handle and inspect the product only as you would be allowed to in a physical store. If the product is used or damaged, or the packaging is damaged more than necessary to inspect the product, we may charge you for the reduction in value. So handle the product with care and make sure it is well packaged when returned.



Sealed products

The right of withdrawal also applies to sealed collectible products (booster packs, booster boxes and similar sealed TCG products). The value of these products lies in their sealed, unopened state. Opening the product or breaking the seal therefore reduces the product to a fraction of its value, as it can no longer be offered for sale as a sealed product. If you open such a product during the withdrawal period, this reduction in value will be charged to you and generally equals the full value of the product. As long as the seal is intact, you can return the product for a full refund. If you would like to inspect a sealed product before committing, please contact us first — we're happy to help.



Return address

Beam Card Shop
Polderweg-Oost 19
2973 AN Molenaarsgraaf, Netherlands

Please do not send returns to the address on your shipping label, and always register your return first


Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us.

Start your return here!

 

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Beam Card Shop, [return address], [your@email.com]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

– Ordered on (*) / received on (*): ____________

– Order number: ____________

– Name of consumer(s): ____________

– Address of consumer(s): ____________

– Signature of consumer(s) (only if this form is submitted on paper): ____________

– Date: ____________

(*) Delete as appropriate.